Frequently asked questions

Use our smart filters to sort options by price, amenities, star rating, and guest reviews. You can also check the “Deals & Discounts” section for ongoing offers on luxury stays and cruises.

If a cruise or hotel cancels for any reason, you’ll receive a 100% refund or a free rebooking option (depending on availability). Our support team will contact you immediately with the best alternatives.

We accept credit/debit cards, UPI, net banking, and major digital wallets. All payments are secured with end-to-end encryption for your safety.

Yes — your security is our top priority. We use SSL encryption and PCI DSS-certified payment gateways to protect your financial data. We never store your card details, ensuring a completely safe transaction process.

Every listing on The Star Fruit goes through a verification process. We only onboard properties and cruise partners that meet our safety, cleanliness, and service quality standards.

Yes! You can select the “Special Packages” filter for honeymoon, family, or corporate bookings. We provide exclusive add-ons like candlelight dinners, spa discounts, and family activity bundles.

For Indian cruises, you’ll need a valid government ID proof (Aadhaar, PAN, or Passport). For international cruises, a passport and visa (if required) must be presented at check-in. Always check the cruise details page for specific requirements before travel.

Refunds are usually processed within 5–7 business days to your original payment method. Some banks or wallets may take a little longer depending on their processing time.

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